Open to opportunities

Rodrick Hurst

@rodrickhurst

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I resolve complex customer and technical issues using Salesforce, SQL, Python, and clear remote communication.

United States

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What I'm looking for

I'm looking for a customer support, technical support, CRM, or cybersecurity-focused role where I can resolve issues, follow reliable processes, communicate clearly, and continue building technical skills.

At Alorica, I supported TurboTax customers by researching complex tax inquiries across Salesforce, Intuit Assist, IRS.gov, and internal databases. I maintained a 90% satisfaction rating while handling high-volume calls and chats and troubleshooting tax-filing issues.

Previously at General Motors, I operated production equipment, completed quality and safety checks, maintained documentation, and supported materials staging to help meet production goals.

I’ve also managed store operations at Lids, supervised teams of 5–10 employees, increased sales by 15%, and maintained inventory accuracy. My caregiver and personal assistant experience strengthened my documentation, communication, and attention to individual needs.

I bring customer support, CRM management, technical troubleshooting, process adherence, and information security awareness, supported by Google Cybersecurity and Microsoft 365 credentials.

Experience

Work history, roles, and key accomplishments

TurboTax Product Expert

Alorica

Jan 2025 - Apr 2025 (3 months)

Researched and resolved complex tax inquiries using Salesforce, Intuit Assist, IRS.gov, and internal databases. Delivered high-quality customer interactions with a 90% satisfaction rating.

Salesforce Intuit Assist IRS Customer Support Troubleshooting