At CLEAR, I oversee enrollment and verification operations, ensuring they follow TSA, airport, and CLEAR requirements. I manage location KPIs and stakeholder relationships.
I use metrics, customer feedback, and on-the-floor observations to inform improvements, and I troubleshoot CLEAR technology and processes.
At Samsung Mobile USA, I supported service operations across a designated region and helped service centers achieve and maintain KPIs. I also onboarded service locations and supported product releases and field-management changes.
As a Market Manager, I achieved and maintained a 95% positive NPS and a 90% customer return rate across the market. Earlier, as a Technician Level 1 & 2 at Samsung 837, I repaired devices, trained technicians, and led customer workshops and product training classes.
