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Andres Maida

@andresmaida

I manage client accounts across SaaS and customer operations, focusing on onboarding, adoption, retention, and identifying opportunities for expansion

El Salvador

Message

What I'm looking for

I'm looking for a client-facing role where I can own accounts and processes end-to-end, strengthen retention and onboarding, coordinate cross-functional teams, and improve workflows through clear documentation and operational insight.

I've managed client relationships and insurance workflows at Appulate and Ensurance Max Agency, serving B2B SaaS clients, policyholders, and partners.

At Appulate, I owned a 100-account premium insurance agency portfolio, onboarded 15+ clients, maintained accurate contacts, hosted webinars, and identified retention and expansion opportunities. At EMAX, I managed 50+ accounts, led a team of three, and generated $25K+ in monthly sales through new-client acquisition.

My operations background at Focus Services includes workforce analysis for 200+ agents, SLA tracking, dashboard reporting, technical support, quality assurance, and agent coaching. I build SOPs, coordinate cross-functional teams, and keep complex processes moving end-to-end.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Appulate

Aug 2025 - May 2026 (9 months)

Managed a portfolio of premium-tier insurance agency clients on a B2B SaaS submission platform, onboarding new clients and driving retention through proactive check-ins and webinars.

Customer Success SaaS Onboarding Retention Upselling Webinars

Account Manager

Ensurance Max Agency (EMAX)

Jul 2023 - Sep 2025 (2 years 2 months)

Managed 50+ active accounts spanning B2C policyholders and B2B partners, leading a team of 3 while resolving complex client requests with sound judgment
Consistently generated $25K+ in monthly sales through steady new-client acquisition
Built and documented SOPs for quotation processes across multiple carriers, improving consistency and cutting ramp-up time for new team members

Workforce Analyst

Focus Services

Feb 2020 - Jan 2023 (2 years 11 months)

Monitored real-time queues for an operation of 200+ agents, tracking volume and service levels throughout the day
Tracked SLA performance and supported staffing and scheduling decisions using operational data
Built and maintained performance dashboards, analyzing trends to support team decision-making