I'm the primary relationship owner for AMP's largest enterprise customer, managing a $200M annual agreement and preparing it for multi-year renewal. I lead executive reporting, governance, escalations, and the internal handoffs that keep the account moving.
At AMP, I built and lead a regional customer experience team, creating the KPIs, account-health tracking, and escalation frameworks used across the business. I also partner with the CEO, CFO, and SVP on pricing, margin, and retention strategy.
Previously, I managed 30 strategic accounts at BairesDev that contributed $25M+ in ARR growth, leading QBRs, renewals, expansions, and executive growth plans. At Trilogy, I owned SaaS renewals and upsells across $10K to $1M accounts and redesigned Salesforce renewal workflows.
Across 15+ years in enterprise B2B relationships, I've built customer bases in new markets, coached account managers, and worked comfortably with technical teams and C-suite stakeholders. I bring a trilingual perspective in English, Spanish, and French to retention, adoption, and commercial growth.
