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Rob Jansen

@robjansen

Customer support professional at Smith.ai handling 100+ daily customer interactions and named Top Agent four years running.

Mexico

Message

At Smith.ai, I’m the first point of contact for 100+ daily inbound calls from US businesses, primarily law firms. I resolve requests or route them to the right team.

I handle new client intake, appointment scheduling, payments, and billing requests, and keep accurate call documentation in CRM systems. I was recognized as a Top Agent in 2022, 2023, 2024, and 2025.

At JCL Logistics, I coordinated transportation schedules and daily delivery operations, helping customers, drivers, and internal teams stay aligned when plans changed.

At Novotel Eindhoven, I supported restaurant, bar, and conference operations and coordinated staffing schedules and supplier relationships. My Hotel Management degree and six years in hotel front-of-house and conference operations give me firsthand context for hospitality technology workflows.

Experience

Work history, roles, and key accomplishments

Current

Virtual Receptionist

Current

Smith.ai

Jan 2021 - Present (5 years 9 months)

Serve as first point of contact on 100+ inbound calls daily for US businesses, primarily law firms, resolving requests directly or routing them to the right team. Process customer payments, complete new client intake, and maintain detailed CRM records.

Customer Support Payment Processing CRM Systems Appointment Scheduling Call Handling Documentation Remote Collaboration Slack Microsoft Teams Zoom

Logistics Planner

JCL Logistics

Jan 2014 - Dec 2020 (6 years 11 months)

Coordinated transportation schedules and daily delivery operations for a high-volume logistics operation. Acted as the communication point between customers, drivers, and internal teams, resolving scheduling conflicts under time pressure.

Logistics Scheduling Communication Skills Problem Solving Operations Coordination

Assistant Restaurant & Conference Manager

Novotel Eindhoven

Jan 2008 - Dec 2014 (6 years 11 months)

Supported daily operations of the hotel restaurant, bar, and conference facilities, coordinating with front desk and reservations teams. Coordinated staffing schedules and managed supplier relationships to maintain service quality.

Hotel Operations Staff Scheduling Supplier Management Customer Service Event Coordination