Smith.ai

At the heart of Smith.ai is a culture deeply rooted in empowering small and medium-sized businesses to thrive in a competitive landscape. The company was born from a genuine understanding of the daily struggles faced by entrepreneurs. Co-founder Justin Maxwell witnessed firsthand how the administrative overhead of running a small business consumed his mother's schedule, leaving little time for the actual work she was passionate about. Similarly, co-founder Aaron Lee, during his time as CTO of The Home Depot, engaged with thousands of home service professionals and consistently heard their frustration with the challenge of balancing excellent service delivery with the constant demands of customer communication. This shared empathy for the plight of small business owners is the bedrock of Smith.ai's mission.

This mission is brought to life by a team that embodies a spirit of innovation and a commitment to excellence. With leadership hailing from tech giants like Google, Apple, Intuit, and Upwork, Smith.ai possesses a unique and powerful blend of expertise in serving the small and medium business sector. The company's culture is one of continuous improvement and direct response to customer needs. Unlike services that rely on third-party technology, Smith.ai builds and develops its own proprietary software in-house. This allows for a remarkable level of agility and customization, ensuring that when a client has a specific need, the team can directly address it. Being a fully remote company from its inception, Smith.ai fosters a global and inclusive work environment, with its team members spanning from North America to New Zealand. This remote-first DNA is not just a logistical choice but a reflection of the company's belief in empowering individuals and providing opportunities for growth, regardless of location. The team is united by a passion for helping businesses succeed, one conversation at a time.