At PBG Ventures LLC, I handle daily email communication with government clients and international suppliers in English. I answer questions about quotes, orders, and delivery times, and keep clients updated until delivery.
I track international shipments and work through issues with suppliers and carriers.
At Amazon, I handled customer contacts about accounts and orders flagged as possible fraud. I checked customer, order, and payment details, then approved, blocked, or escalated cases according to internal rules and guidelines.
At XXL Nutrition, I answered questions about orders, deliveries, returns, and products, and helped resolve complaints and order issues. I also provided information and advice about sports nutrition and supplements.
