Robin Carillo
@robincarillo
Data Analyst translating complex data into actionable business insights.
PhilippinesWhat I'm looking for
I’m a Data Analyst who translates complex data into actionable business insights. I’m analytical and detail-oriented, and I focus on turning performance signals into decisions that improve results.
In my most recent role as a Marketing Associate, I managed influencer partnerships and boosted social engagement by 25%. By analyzing performance data and ROI, I identified trends that improved conversion rates and streamlined campaign reporting, cutting manual work by 30%.
As a Management Trainee - Data Analyst, I leveraged Excel, Power BI, and Power Automate to track and visualize daily agent scores and key performance indicators (KPIs). I developed automated reporting workflows that reduced manual effort by 30% and improved data accuracy, enabling real-time performance monitoring.
Before that, I worked as a Customer Service Representative, managing high-volume inbound calls and consistently meeting performance metrics such as call handling time, customer satisfaction scores, and resolution rates. I bring strong communication and critical thinking to bridge technical findings with business objectives, with a proactive, self-motivated mindset.
Experience
Work history, roles, and key accomplishments
Marketing Associate
Rose Forever New York
Jun 2025 - Nov 2025 (5 months)
Managed influencer partnerships to boost social engagement by 25% and streamlined campaign reporting, cutting manual work by 30%. Analyzed performance data and ROI to identify trends that improved conversion rates and marketing effectiveness.
Tracked and visualized daily agent scores and KPIs using Excel, Power BI, and Power Automate. Built automated reporting workflows that reduced manual effort by 30% and improved data accuracy for real-time performance monitoring.
Customer Service Representative
Continuum Global Solutions
Sep 2022 - Feb 2023 (5 months)
Handled high-volume inbound calls by assisting customers with inquiries, troubleshooting issues, and providing accurate information. Consistently met daily performance targets, including call handling time, customer satisfaction scores, and resolution rates.
Education
Degrees, certifications, and relevant coursework
Refocus Digital Academy
Data Analytics, Data Analytics
2022 - 2023
Completed a Data Analytics program to build skills in data analytics.
University of Perpetual Help - Molino Campus
Bachelor of Science, Biomedical Engineering
2017 - 2020
Completed a Bachelor of Science program with a major in Biomedical Engineering at the University of Perpetual Help - Molino Campus.
University of Perpetual Help - Molino Campus
Bachelor of Science in Electronics and Communication Engineering, Electronics and Communication Engineering
2017 - 2020
Earned a Bachelor of Science in Electronics and Communication Engineering at University of Perpetual Help (Molino Campus) from 2017 to 2020.
Professional Regulatory Commission (PRC)
Licensed Electronics Technician, Electronics Technician
Licensed as a Electronics Technician under PRC (license no. 0024244), expiring 12/15/2028.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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