Open to opportunities

Geneva Seery-Pugh

@genevaseery-pugh

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Data analyst and customer-success professional skilled in reporting, dashboards, and mentorship.

Philippines

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What I'm looking for

I seek a role where I can apply SQL-driven reporting and dashboard skills in a collaborative, data-driven company that values mentorship and process improvement.

I am a data analyst and customer-success professional with hands-on experience in reporting, dashboard creation, and data research across multiple brands. I leverage SQL, spreadsheet tools, and reporting workflows to produce unified data used for business decision-making.

As a Customer Success Analyst and Specialist, I managed weekly reporting, file organization, process documentation, and cross-channel user support, improving data accessibility and operational consistency. I have also built forms and reports for quality, training, and data management needs.

In mentorship roles, I provide technical guidance and feedback to students in data-related courses and contribute insights to improve the learning experience. I combine training experience from contact center roles with data skills to help teams and learners solve problems effectively.

I am comfortable working independently or in teams under pressure, with strong planning, organizing, and interpersonal skills. I aim to apply my analytical and customer-focused background to roles that value data-driven decisions and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Mad Paws

Mar 2024 - Present (1 year 8 months)

Prepared SQL reports for multiple brands, conducted data research and analysis, and created unified dashboards to inform business decision-making.

SQL Dashboarding Data Analysis Reporting Research Microsoft Office G Suite

Current

Data Analytics Mentor

Current

Eskwelabs

Mar 2023 - Present (2 years 8 months)

Provided guidance and technical support to students in data-related courses, assisted with assignments and projects, and contributed feedback to improve the learning experience.

Data Mentoring SQL Data Analysis Troubleshooting

Customer Success Analyst

Mad Paws

Mar 2022 - Mar 2024 (2 years)

Handled weekly reporting, data analysis, and data exports for five acquired brands, organized shared file directories, and created process and quality reports to support operations.

SQL Reporting Data Analysis Excel Dashboarding File Management

Customer Success Specialist

Mad Paws

May 2021 - Mar 2022 (10 months)

Resolved user account, booking, incidents, and complaints for the Pet Sitting line via phone, email, chat, and SMS; built forms and reports for quality, training, and data management.

Customer Support Ticketing Reporting Quality Assurance CRM Email Support Chat Support

Temporary Team Leader

Bose

Feb 2020 - Feb 2021 (1 year)

Temporarily supervised agents across Email, Multi-Connect, and Tier 1 LOBs, reviewed performance metrics, coached on observed behaviors, and implemented action plans to improve results.

Team Leadership Coaching Performance Analysis Action Planning Reporting People Management

Line Trainer

Bose

May 2017 - Jan 2018 (8 months)

Facilitated training for new and tenured agents, developed training materials and modules, and supported client product presentations and course completion.

Training Delivery Curriculum Development Coaching E Learning Instructional Design Performance Improvement

Customer Service Representative

Bose

May 2016 - May 2017 (1 year)

Assisted customers on technical, sales, and service inquiries across multiple LOBs via voice and email, including escalation support and aviation/pro products.

Technical Support Email Support Phone Support Customer Escalation Multi LOB Support Customer Service