At OpenText, I serve as the designated Technical Success Manager and primary technical advisor for the European Patent Office, a strategic enterprise customer. I stabilized the account, removed its Red Escalation status, and closed hundreds of complex production incidents.
I investigate technical debt, critical vulnerabilities, architecture, performance, and operational issues across OpenText Content Server, Extended ECM, OTDS, OTIV, Document Pipeline, and cloud-hosted environments. I lead upgrades, performance tuning, capacity planning, security hardening, and long-term corrective actions with Product Support, Development, Cloud Operations, Professional Services, and customer teams.
Before OpenText, I supported customers at Electronic Arts and WebHelp Latvia, including fraud detection work, forensic log analysis, and troubleshooting across the Apple iOS and macOS ecosystem.
I enjoy developing people as much as solving difficult technical problems: I mentored eight engineers into Senior roles and currently train new Consultants on advanced troubleshooting and enterprise customer engagement.
