At Kaseya, I support enterprise customers across concurrent technical cases, investigate recurring Linux, SSL, authentication, and API issues, and keep the customer conversation moving through resolution or escalation.
I use SSH, logs, and Postman to find root causes. At Coupa Software, I resolved an invoice issue with no existing documentation by inspecting and correcting the data through the API.
At PayPal, I investigated account takeover and identity fraud and reviewed accounts for KYC and KYB. I also write runbooks and knowledge articles so customers and teammates have clear next steps.
