Roberto Mena

At TTEC CX Solutions, I support U.S.-based patients in English and Spanish through phone-based customer service and administrative channels. I handle inbound and outbound calls, identify needs, explain next steps, and coordinate appointments and follow-up.

I maintain accurate interaction and follow-up documentation in Salesforce and Zendesk while resolving questions and service concerns with an empathetic, solutions-oriented approach.

Previously at Do It Right Solutions, I assisted customers with billing questions, account support, follow-up, and issue resolution. At SYKES, I built rapport with U.S. customers, resolved service issues, documented interactions, and met established quality goals.

With more than seven years of bilingual customer service experience, I communicate clearly in Spanish and English and focus on helping people understand their options and move toward resolution.