Luís Marciano

● Provided users with help over Intercom live chat, Zendesk tickets, or emails.
● Helped people use Plane's products and navigated them through the app so they get the most out of it.
● Worked closely with product and finance teams to ensure all kinds of reported issues were being solved.
● Derived satisfaction from solving problems quickly and efficiently.

● Accomplished 20% above the average mission goals for SaaS support company.
● Handled customer inquiries via live chat, and email, to answer their questions and provide solutions.
Zendesk mostly, around 40 tickets per shift.
● Provided accurate information to customers by using a variety of digital tools (CRM) with more than
90% satisfaction levels.

● Processed questions and problems from users through a ticketing system
● Answered queries on blogs and forums as well as social media channels
● Got familiarized with the games to advise players
● Got creative in finding solutions to technical problems and bugs
● Encouraged user loyalty by providing an outstanding service
● Contributed to studio-wide community strategies

● Deployed expressive Industrial Wi-Fi Network solutions
● Maintained, troubleshoot, and administered the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment.
● Evaluated and installed computer hardware, networking software, operating system software, and software applications