Luís MarcianoLM
Looking for a job

Luís Marciano


Customer Support Specialist based in Brazil. ITIL4 and CompTIA A+ certified.


What I'm looking for


No crypto payments.

+5 years IT Support, including +2y Onsite Computer Networks and +2y Remote SaaS services

Experienced technology/business middle-man with a solid background in training, troubleshooting, and problem-solving software, hardware, and infrastructure demands



Customer Support Specialist


Mar 2022 - Jul 2023 (1 year 4 months)

● Provided users with help over Intercom live chat, Zendesk tickets, or emails.
● Helped people use Plane's products and navigated them through the app so they get the most out of it.
● Worked closely with product and finance teams to ensure all kinds of reported issues were being solved.
● Derived satisfaction from solving problems quickly and efficiently.

Flight CX logoFC

Customer Experience Associate

Flight CX

Sep 2021 - Mar 2022 (6 months)

● Accomplished 20% above the average mission goals for SaaS support company.
● Handled customer inquiries via live chat, and email, to answer their questions and provide solutions.
Zendesk mostly, around 40 tickets per shift.
● Provided accurate information to customers by using a variety of digital tools (CRM) with more than
90% satisfaction levels.

Transperfect logoTR

Player Support Agent


Jan 2021 - Mar 2022 (1 year 2 months)

● Processed questions and problems from users through a ticketing system
● Answered queries on blogs and forums as well as social media channels
● Got familiarized with the games to advise players
● Got creative in finding solutions to technical problems and bugs
● Encouraged user loyalty by providing an outstanding service
● Contributed to studio-wide community strategies

wgo logoWG

Computer Network and WIFI Analyst


Nov 2018 - Dec 2020 (2 years 1 month)

● Deployed expressive Industrial Wi-Fi Network solutions
● Maintained, troubleshoot, and administered the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment.
● Evaluated and installed computer hardware, networking software, operating system software, and software applications

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