Pedro Waldenmeier

As a dedicated Customer Support Specialist with over three years of experience, I have honed my skills in delivering exceptional service across various industries. My expertise lies in troubleshooting, issue resolution, and maintaining high levels of customer satisfaction. I have a proven track record of handling complex support cases, improving support processes, and training new team members to ensure a seamless customer experience.

In my current role at TOTVS S/A, I have developed procedural manuals and trained users on system requirements, while providing top-tier support via phone, email, and chat. My ability to identify gaps in current technology processes has allowed me to recommend changes that enhance support SLAs. Previously, I worked at Happening Empreendimentos and Fuzi-Tec, where I gained extensive experience in technical support, including setting up computers, troubleshooting issues, and managing network connections. My commitment to continuous improvement and customer satisfaction drives my professional ethos.