João User

As a dedicated Customer Support Representative, I thrive on providing exceptional service and technical support to clients in the iGaming industry. My experience spans various roles where I have honed my skills in diagnosing hardware and software issues, ensuring timely resolutions, and enhancing the overall customer experience. I pride myself on my ability to communicate empathetically and effectively, helping customers navigate complex technical challenges.

Throughout my career, I have developed a deep understanding of customer needs and industry regulations, allowing me to proactively address concerns and optimize performance. My expertise in utilizing CRMs like Zendesk and Salesforce has enabled me to maintain data integrity while generating insightful reports to drive improvements. I am passionate about leveraging my skills to contribute to a team that values customer satisfaction and continuous growth.