Robert Molki
@robertmolki
Customer support specialist at Teleperformance Portugal handling customer enquiries and monitoring harmful content.
PortugalWhat I'm looking for
At Teleperformance Portugal, I handle customer enquiries across areas including banking, tech support, and social media platforms. I also report and monitor content to help reduce harmful content.
Previously, I provided customer support and retention at Kindred Group/Betclic through email and chat, and taught English to students online.
At Releasy customer management Barcelona, I provided technical support for broadband, digital TV, and landline telephone services for TeliaSonera Sweden.
My experience also includes hospitality, sales, and administration. I hold degrees in business, information systems, and management, and have used Word, Excel, PeopleSoft, and other office systems and databases.
Experience
Work history, roles, and key accomplishments
Handled customer enquiries across banking, tech support, and social media platforms. Monitored and reported content to reduce harmful content.
English Tutor
Online
Feb 2022 - Mar 2023 (1 year 1 month)
Taught English to students online.
Customer Support and Retention Specialist
Kindred Group/Betclic
Dec 2019 - Apr 2020 (4 months)
Provided support to customers through email and chat, ensuring high levels of customer retention through quality service.
IT Technical Support Agent/Helpdesk Agent
Releasy Customer Management Barcelona
Apr 2016 - Nov 2019 (3 years 7 months)
Provided technical support for broadband, digital TV, and landline telephone services for TeliaSonera Sweden.
Food and Beverage Attendant
Brisbane City Hall
Mar 2013 - Feb 2016 (2 years 11 months)
Worked as a food and beverage attendant and in banquets for Brisbane City Hall.
Food and Beverage Attendant
Brisbane Racing Club
May 2013 - Nov 2015 (2 years 6 months)
Worked as a waiter, glassy, and bar server for the Brisbane Racing Club.
Sales Representative/Promotional Staff
The Holiday Club
Apr 2012 - Nov 2012 (7 months)
Worked as a sales representative for the holiday club on the Gold Coast in Australia.
Cabin Steward
Stena Line Ferries AB
Jan 2007 - Dec 2009 (2 years 11 months)
Worked as a cabin steward for a large ferry cruise company in Sweden.
Education
Degrees, certifications, and relevant coursework
Academique Gold Coast Australia
Advanced Diploma of Management, Management
2015 - 2015
Completed an Advanced Diploma of Management and a Diploma in Management at Academique Gold Coast Australia in 2015.
Griffith University
Master of Business, International Tourism and Hospitality Management
2014 - 2014
Completed a Master of Business with a major in international tourism and hospitality management at Griffith University Gold Coast Australia in 2014.
Griffith University
Master of Information Systems, Information Systems
2013 - 2013
Completed a Master of Information Systems at Griffith University Brisbane Australia in 2013.
Griffith University
Bachelor of Business, Hotel Management
2010 - 2012
Completed a Bachelor of Business with a major in hotel management at Griffith University Gold Coast Australia from 2010 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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