Monica Nicon
@monicanicon
I improve partner operations and resolve complex SaaS support requests.
RomaniaWhat I'm looking for
At Oracle Global Services, I manage around 70 partner requests each week, owning cases from inquiry through resolution across Oracle PartnerNetwork programs, onboarding, enablement, Marketplace activities, and operational processes.
I investigate technical and account issues, coordinate with Sales, Partner Management, Operations, Product Support, and technical teams, and improve documentation and processes based on recurring partner challenges. Earlier, I administered Oracle demonstration environments and delivered enterprise IT support at Stefanini.
Experience
Work history, roles, and key accomplishments
Managed approximately 70 partner requests per week, handling onboarding, enablement, and escalations. Collaborated with cross-functional teams to resolve issues and improve support processes.
Managed Oracle demonstration environments for partners across Fusion Applications, including ERP, HCM, CX, and SCM. Trained new team members and created internal documentation.
IT Help Desk Technician II
Stefanini
Jun 2015 - Mar 2016 (9 months)
Delivered enterprise technical support for Microsoft technologies, SQL, VPN, Active Directory, and networking. Managed incidents using ServiceNow while maintaining high service quality.
BackOffice Agent
Stefanini
Oct 2014 - Jun 2015 (8 months)
Managed ServiceNow ticketing workflows and customer support requests. Supported ERP-related processes, including Oracle E-Business Suite support.
Education
Degrees, certifications, and relevant coursework
The Bucharest University of Economic Studies
Bachelor Degree, Marketing
2008 - 2011
Bachelor Degree in Marketing from The Bucharest University of Economic Studies, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Monica?
You can contact Monica and 90k+ other talented remote workers on Himalayas.
Message MonicaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
