Open to opportunities

ioana dumitrascu

@ioanadumitrascu

Message

SQL-focused application support specialist improving production reliability.

Romania

Message

What I'm looking for

I want to stay in SLA-driven Level 2–3 application and SQL support, owning incident triage, log/root-cause work, and production-safe data corrections. I’m excited to collaborate closely with developers and improve systems with automation and clear documentation.

I’m a Technical Support Specialist focused on SQL support and incident resolution in SLA-driven environments. I provide Level 2–3 technical and functional support for enterprise HR applications, managing incidents in Zendesk and collaborating with development teams to resolve complex production issues.

I’m comfortable doing production-safe troubleshooting and data investigation—analyzing logs for root causes and performing advanced Microsoft SQL Server data corrections with complex queries (JOIN, UPDATE, DELETE). I also execute SQL scripts to fix application bugs, generate custom reports, and support data validation and integrity in live systems.

Beyond support work, I built a scalable IT infrastructure monitoring platform (DIIP) using Python and FastAPI, with automated network discovery (Nmap), REST APIs, SQL Server for indexed query performance, and real-time dashboards and alerting. I value clear documentation, operational manuals, and knowledge sharing—so teams stay efficient when incidents happen.

Experience

Work history, roles, and key accomplishments

Current

Application Support Specialist

Current

Romanian Software

May 2025 - Present (1 year)

Provided Level 2–3 technical and functional support for enterprise HR applications, resolving 50+ incidents per week in an SLA-driven environment using Zendesk to maintain system availability. Performed advanced Microsoft SQL Server data corrections and collaborated with development teams after log-based root cause analysis.

Zendesk Incident Management Microsoft SQL Server Data Correction Log Analysis Root Cause Analysis Stored Procedures Data Imports

IT Technical Support

Dependable Logistics Limited

Oct 2021 - Apr 2025 (3 years 6 months)

Delivered Level 1 support for users in Windows and Linux environments, including installation, configuration, and maintenance of hardware, OS, and enterprise software. Managed user accounts and permissions, administered VMware vCenter virtual machines, and troubleshot TCP/IP, DNS, and DHCP issues.

Windows Support Linux Administration User Access Management Permissions Management DHCP Bash Scripting Virtual Machine Monitoring

Software Testing Engineer

SDC

Dec 2019 - Oct 2021 (1 year 10 months)

Performed functional testing of software packages in Windows environments, following structured installation guides and testing procedures. Prepared deployments including silent installation, contributed to test plan execution and QA activities, and communicated issues and resolutions to clients.

Functional Testing Windows Testing Test Plans Test Execution Silent Installation Deployment Installation Guide Testing Software Package Preparation