Open to opportunities

Robert Hollis

@roberthollis

Message

High-energy supervisor with a diverse background in customer service.

United States

Message

What I'm looking for

I am looking for a supervisory role that values team collaboration and fosters a positive work environment.

I am a dedicated supervisor with a strong background in customer service, currently working at HubGroup since 2018. My experience has equipped me with the skills to build effective teams and resolve problems efficiently, contributing to a positive work culture. I pride myself on my ability to motivate my team to consistently surpass performance metrics, ensuring that we deliver extraordinary customer service.

In my previous roles, including my time as a Sales Associate at Walmart and a Warehouse Associate at Amazon, I developed a keen understanding of customer needs and operational efficiency. I actively assist with social media management to address and turn around negative reviews, constantly striving to enhance the customer experience. My educational background from Rio Salado College and Thomas Carr Howe High School has further honed my leadership, creativity, and organizational skills, which I apply daily in my supervisory role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Extra Mile Supervisor

Current

HubGroup

Jan 2018 - Present (7 years 8 months)

Supervised a team to consistently surpass customer service metrics and improve the overall customer experience. Assisted with social media to address and resolve negative reviews, enhancing brand perception.

Customer Service Team Leadership Social Media Management Performance Metrics

Sales Associate

Walmart

Jan 2017 - Dec 2018 (1 year 11 months)

Processed customer transactions, including scanning coupons, applying discounts, and handling payments on computerized cash registers. Managed returns, answered merchandise inquiries, and assisted with stocking products.

Customer Service Inventory Management Sales Problem Solving

Warehouse Associate

Amazon

Jan 2015 - Dec 2016 (1 year 11 months)

Processed outbound shipments by picking products, printing packing slips and shipping labels, and loading products for carriers. Performed cycle counts and relocated products both virtually and physically, ensuring product quality.

Warehouse operations Inventory Management Quality Control Logistics

Education

Degrees, certifications, and relevant coursework

Thomas Carr Howe High School

High School Diploma, General Studies

2015 - 2016

Completed high school education at Thomas Carr Howe High School. Developed foundational knowledge and skills across various subjects.

Rio Salado College

Associate's Degree, General Studies

2010 - 2011

Pursued an Associate's Degree at Rio Salado College. Focused on developing skills in creativity, leadership, organization, problem-solving, and teamwork.