Open to opportunities

Robert Fierro San Lucas

@robertfierrosanlucas

Message

Hotel receptionist and restaurant professional delivering premium guest experiences in high-volume settings.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused hospitality role where I can manage reservations, resolve guest issues, and deliver luxury-level service in a fast-paced international environment with room to grow.

I’m a hotel reception and restaurant professional who delivers premium guest experiences in high-pressure international environments. I manage high-volume reservations and coordinate floor operations to maximize service efficiency and customer satisfaction.

I bring strong guest-facing skills built through Waiter and Reception - Restaurant roles, including food service and preparation of drinks, handling end-to-end guest communication via phone and email, and ensuring meticulous attention to detail. I’m especially effective at conflict resolution, maintaining rigorous hospitality standards, and keeping accurate data through digital reservation communication and guest inquiries databases.

I’m adaptable and results-driven, balancing service delivery with administrative coordination while multitasking in demanding settings. I also supported room cleanliness and presentation, and I previously worked as a Facilities Maintenance Specialist—so I’m consistently focused on organization, teamwork, and high-quality outcomes.

Experience

Work history, roles, and key accomplishments

Hotel Reception & Restaurant

Charlie's Restaurant

Dec 2025 - Apr 2026 (4 months)

Delivered premium guest experiences in a high-pressure international environment by managing high-volume reservations and coordinating floor operations to ensure service efficiency and customer satisfaction during the winter season.

Guest Reception Reservations Management Floor Operations Customer Service Multitasking Service Coordination

Waiter

Grottino's Italian Restaurant

Jul 2025 - Oct 2025 (3 months)

Provided food service and drink preparation while delivering exceptional guest experiences by maintaining rigorous Swiss hospitality standards and meticulous attention to detail during the summer season.

Waitering Food Service Guest Experience Delivery Attention To Detail High Pressure Service

Waiter & Reception

Casa Sabina

Aug 2023 - Oct 2024 (1 year 2 months)

Handled guest inquiries and end-to-end communication via phone and email using digital reservation systems, ensuring accurate data entry and personalized support in high-pressure environments.

Digital Reservation Systems Phone Support Email Communication Data Entry Conflict Resolution

Food & Beverage Waiter

Hotel Marina Badalona

Dec 2022 - Jun 2023 (6 months)

Provided professional food and beverage service focused on efficiency and guest engagement, consistently meeting luxury service standards in demanding settings.

Food And Beverage Service Efficiently Service standards Professional Services Customer Satisfaction

Reception & Restaurant Support

Hotel Loizu Software

Aug 2022 - Dec 2022 (4 months)

Delivered high-level customer support and conflict resolution for international guests, multitasking between service delivery and administrative coordination while maintaining strict quality standards.

Customer Support Conflict Resolution Guest Service Multitasking Administrative Coordination Quality Standards

Hospitality Hybrid Role

The Birchwood

Jun 2022 - Aug 2022 (2 months)

Operated in a dual-role capacity by delivering high-standard gastronomic menu service while maintaining excellence in guest room cleanliness and presentation.

Menu Service Dual Role Operations Food Service Presentation Service Excellence

Facilities Maintenance Specialist

Unidad Educativa Marista Superior 1111 América

Jan 2022 - Jun 2022 (5 months)

Ensured premium presentation and cleanliness of professional environments, demonstrating meticulous attention to detail and efficiency in facility maintenance.

Facilities Maintenance Presentation Standards Attention To Detail Efficiently Quality Control Operational Support