Robert Fierro San Lucas
@robertfierrosanlucas
Hotel receptionist and restaurant professional delivering premium guest experiences in high-volume settings.
What I'm looking for
I’m a hotel reception and restaurant professional who delivers premium guest experiences in high-pressure international environments. I manage high-volume reservations and coordinate floor operations to maximize service efficiency and customer satisfaction.
I bring strong guest-facing skills built through Waiter and Reception - Restaurant roles, including food service and preparation of drinks, handling end-to-end guest communication via phone and email, and ensuring meticulous attention to detail. I’m especially effective at conflict resolution, maintaining rigorous hospitality standards, and keeping accurate data through digital reservation communication and guest inquiries databases.
I’m adaptable and results-driven, balancing service delivery with administrative coordination while multitasking in demanding settings. I also supported room cleanliness and presentation, and I previously worked as a Facilities Maintenance Specialist—so I’m consistently focused on organization, teamwork, and high-quality outcomes.
Experience
Work history, roles, and key accomplishments
Hotel Reception & Restaurant
Charlie's Restaurant
Dec 2025 - Apr 2026 (4 months)
Delivered premium guest experiences in a high-pressure international environment by managing high-volume reservations and coordinating floor operations to ensure service efficiency and customer satisfaction during the winter season.
Waiter
Grottino's Italian Restaurant
Jul 2025 - Oct 2025 (3 months)
Provided food service and drink preparation while delivering exceptional guest experiences by maintaining rigorous Swiss hospitality standards and meticulous attention to detail during the summer season.
Waiter & Reception
Casa Sabina
Aug 2023 - Oct 2024 (1 year 2 months)
Handled guest inquiries and end-to-end communication via phone and email using digital reservation systems, ensuring accurate data entry and personalized support in high-pressure environments.
Food & Beverage Waiter
Hotel Marina Badalona
Dec 2022 - Jun 2023 (6 months)
Provided professional food and beverage service focused on efficiency and guest engagement, consistently meeting luxury service standards in demanding settings.
Reception & Restaurant Support
Hotel Loizu Software
Aug 2022 - Dec 2022 (4 months)
Delivered high-level customer support and conflict resolution for international guests, multitasking between service delivery and administrative coordination while maintaining strict quality standards.
Hospitality Hybrid Role
The Birchwood
Jun 2022 - Aug 2022 (2 months)
Operated in a dual-role capacity by delivering high-standard gastronomic menu service while maintaining excellence in guest room cleanliness and presentation.
Facilities Maintenance Specialist
Unidad Educativa Marista Superior 1111 América
Jan 2022 - Jun 2022 (5 months)
Ensured premium presentation and cleanliness of professional environments, demonstrating meticulous attention to detail and efficiency in facility maintenance.
Education
Degrees, certifications, and relevant coursework
Unidad Educativa Marista Superior 1111 “América”
Bachelor in Social Sciences, Social Sciences
2022 - 2022
Completed a Bachelor in Social Sciences at Unidad Educativa Marista Superior 1111 “América” from January 2022 to June 2022.
Facilities Maintenance Specialist
Facilities Maintenance Specialist, Facilities Maintenance
2005 - 2017
Facilities maintenance specialist training completed from 2005 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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