Carl Tyron Desierto

Provided personalized service to enhance the overall dining experience for guests. Demonstrated extensive knowledge of wine pairings and contributed to the beverage program, building rapport with guests to foster repeat visits and customer loyalty.

Demonstrated knowledge of cocktails and drink recipes while bartending to enhance customer satisfaction. Cultivated a friendly atmosphere by engaging with customers and providing personalized service, while maintaining cleanliness and organization of bar and dining areas.

Efficiently processed customer orders for beverages and food items, crafting specialty coffee drinks with attention to presentation and quality. Engaged with customers to create a friendly and welcoming environment, ensuring a positive experience.

Assisted the Branch Manager in daily operations and staff management, enhancing team performance and customer service. Oversaw branch financial transactions, ensuring accuracy and compliance, and coordinated activities to optimize efficiency and customer satisfaction.

Supervised and coordinated dining room staff to ensure exceptional guest service and efficiency during peak hours. Developed and implemented drink specials and promotions to enhance customer experience and increase bar sales, while also training new staff in bartending techniques.

Assisted guests with menu selections to enhance their dining experience, processing customer transactions efficiently and accurately. Maintained cleanliness and organization of service areas to ensure a pleasant and hygienic environment.

Responded promptly to guest inquiries and special dietary needs, ensuring all food and beverages were served at appropriate temperatures. Handled customer complaints and resolved issues effectively to enhance overall guest satisfaction.

Accurately and efficiently took food and beverage orders, providing recommendations based on guest preferences. Coordinated with kitchen staff to ensure timely and accurate food delivery, contributing to a smooth dining experience.

Completed a vocational certificate program focused on customer service and guest satisfaction. Gained practical skills in hospitality operations, including attention to detail and team collaboration.

Obtained a vocational certificate in professional education, enhancing communication skills and team collaboration. Focused on practical applications relevant to various professional settings.

Completed a Bachelor's degree in Hotel and Restaurant Management. Developed comprehensive knowledge and skills in hospitality operations, customer service, and management.

Received a high school diploma, providing foundational education. Developed essential academic skills and prepared for higher education.