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Robert Comito

@robertcomito

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Senior technical writer with extensive experience in IT documentation.

United States

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What I'm looking for

I seek a role that values clear communication and offers opportunities for professional growth.

I am a senior technical writer with a robust background in creating and managing documentation for various industries, including healthcare and IT. My experience spans over fifteen years, during which I have collaborated with renowned companies such as Carl Zeiss, IBM, and American Express. I excel in producing clear and concise documentation, ensuring that complex technical concepts are easily understood by diverse audiences.

Throughout my career, I have developed a keen understanding of regulatory compliance and documentation standards, which has been crucial in my roles. I have successfully created Architecture Guides, Installation Guides, and User Guides, as well as documentation templates and style guides that enhance consistency across projects. My proficiency in tools like Document 365, Adobe Suite, and DITA applications allows me to deliver high-quality documentation that aligns with company goals and branding.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer, Web Developer, Technical Writer

Current

Freelance Independent Contracts

Jan 2020 - Present (5 years 5 months)

Working with WordPress to create and maintain a variety of client websites. Created and updated documents consisting of Architecture Guides, Installation Guides, User Guides, and Release Notes for a client that creates and modifies custom IT communication hardware and software for railroad companies.

WordPress Technical Writing Web Development Documentation Client Management

Technical Writer

Itential

Jan 2021 - Present (4 years 5 months)

Created and updated the Itential Automation Platform (IAP) and Itential Automation Gateway (IAG) for the Technical Training and Publication's Department library. Additions of new documents or changes to existing documents in Document 360 were organized using a Jira ticketing system.

Technical Writing Jira Content Management Document360

Technical Writer

American Express

Jan 2021 - Present (4 years 5 months)

Participated in a short-term American Express team project moving internal financial procedures from Oracle to CHC. Rewrote the procedures as part of the process, and I sent the revised procedures to the project team for review and approval.

Technical Writing Oracle CHC

Technical Writer

Carl Zeiss

Jan 2016 - Present (9 years 5 months)

Worked in the medical optometry / ophthalmology device industry where I created, modified, and archived IFUs, release notes, documentation labeling plans, documentation schedules, and procedures. Responsible for both the documentation and adherence to all regulatory US and global regulatory standards across several versions of each of the devices.

Technical Writing Medical Devices Regulatory Compliance Schema ST4 SharePoint Agile

Technical Writer

IBM

Jan 2010 - Present (15 years 5 months)

Converted the existing HTML Web site to an HTML5 PHP Web site for xMWS. Wrote and created graphics for the Restore and Recover Active Directory process document for Kaiser Permanente.

Technical Writing HTML5 PHP Web Design Active Directory Graphics Document Management

Education

Degrees, certifications, and relevant coursework

University of California, Santa Cruz, Extension

Certificate, Management of Publications and Documentation

Completed a certificate program focused on the management of publications and documentation. Gained expertise in organizing and overseeing various aspects of technical and professional documentation.

San Jose State University

Certificate, Technical Writing

Completed a specialized certificate program in Technical Writing, acquiring practical skills in creating clear, concise, and effective technical documentation. This program enhanced abilities in structuring information and adhering to industry standards.

San Jose State University

Bachelor of Arts, English

Earned a Bachelor of Arts degree in English, developing strong foundational skills in writing, analysis, and critical thinking. This academic background provided a solid base for a career in technical communication.