Looking for a job

Ryan Santos

@ryansantos1

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IT graduate skilled in cybersecurity, programming, networking, and hands-on technical support.

Philippines

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What I'm looking for

I seek hands-on IT roles where I can apply technical support, networking, and development skills in a collaborative environment that fosters growth and practical learning.

I am a BS Information Technology graduate with practical experience in technical support, networking, and application development. I have delivered freelance on-call support for hardware, POS and office IT infrastructure, completed an IT internship in a hospital setting, and built mobile and game projects using tools like MIT App Inventor and common programming languages.

I bring strong troubleshooting, analytical and communication skills, familiarity with databases and network configuration, and experience with inventory and sales/POS systems. I seek to apply my technical skills to contribute to business operations while continuing professional growth through hands-on work and collaboration.

Experience

Work history, roles, and key accomplishments

Current

IT Support EUS

Current

GGC RGPI IT

Aug 2025 - Dec 2025 (4 months)

Provided end-user IT support handling daily tickets, troubleshoot printers, network issues, Software problems, and departmental requests also performing data encoding tasks in Excel to maintain accurate records and reports.

Help Desk Support Ticketing Printer Troubleshooting Network Troubleshooting Microsoft Excel Data Entry Customer Support Troubleshooting Helpdesk Support Excel

Tech Support Technician

The Generics Pharmacy - Samfel Corp.

Jun 2024 - Aug 2025 (1 year 2 months)

Provided on-call technical support, diagnosed and resolved PC, laptop, and POS hardware/software issues, and assisted in setting up basic local networks to maintain office IT infrastructure and minimize downtime.

Windows OS IT Support DHCP LAN WAN Customer Support

SHS Intern / Assistant

Antipolo City Hospital

Aug 2019 - Dec 2019 (4 months)

Assisted patients with services and record retrieval, managed documentation and filing, and inspected delivered inventory to support hospital operations and improve administrative efficiency.

Patient Support Records Management Documentation Administrative Support Customer Service

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines - Quezon City

Bachelor of Science, Information Technology

Activities and societies: Student projects: YesChess app, JustPlants merch app (MIT App Inventor), Rasta-Rush game; SHS internship at Antipolo City Hospital; Part-time freelance tech support at The Generics Pharmacy.

Completed a Bachelor of Science in Information Technology with coursework and projects focused on cybersecurity, programming, networking, and applied technical support.