At Spring Green Enterprises, I oversee the Infrastructure IT team, administer Microsoft 365, manage ticket triage, and lead security-focused projects. I've led organization-wide Windows 11 updates, switch and server replacements, ticketing migrations, and ransomware response while coordinating with external MSP, SOC, and NOC teams.
Previously, I led helpdesk operations at Nusenda Credit Union and supported users across Windows, macOS, Linux, Active Directory, remote desktops, and enterprise ticketing systems. I also train team members on SLA compliance, escalation procedures, and clear user communication.
