Open to opportunities

Ricky Hatcher Jr

@rickyhatcherjr

Message

Detail-oriented System Administrator focused on secure, reliable IT operations.

United States

Message

What I'm looking for

I seek a role where I can manage and secure IT infrastructure, implement best practices, and support users while growing in systems and cybersecurity within a collaborative team.

I am a detail-oriented and proactive System Administrator with hands-on experience managing Windows Server environments, Active Directory, and network infrastructure for mid-sized organizations. I have a proven track record resolving 95% of support tickets within SLA, leading OS upgrades for 400+ users, and executing network and branch refresh projects that improved performance and security.

I hold CompTIA Security+ and completed practical training through KodeKloud and LinkedIn Learning, and I routinely apply security best practices, patch management, and backup solutions to ensure data integrity and uptime. I collaborate with cross-functional teams to deploy updates, document procedures, and train staff to maximize productivity and operational resilience.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Bayport Credit Union

Jul 2023 - Present (2 years 2 months)

Provided technical support for 400+ end users and managed servers, workstations, and networking equipment; resolved 95% of support tickets within SLA and assisted in a company-wide OS upgrade with minimal disruption.