Looking for a job

Roberta S

@robertas

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I deliver multichannel customer support, banking operations, and KYC/AML compliance.

Greece

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What I'm looking for

I'm looking for a remote or on-site customer service, back-office, or banking operations role in Switzerland or internationally, where I can support customers across multichannel environments and contribute to service quality, compliance, and continuous improvement.

I've supported customers across banking, e-commerce, and retail for more than 10 years. At Cembra Bank, I handled credit-card customer assistance, back-office administration, KYC document verification, AML checks, and requests involving loans, payments, and refunds.

Previously at Tapp Water and H&M, I managed multichannel support, Zendesk tickets, marketplace service, escalations, social-media moderation, and customer experience in high-volume environments. I work fluently in Italian, English, and Spanish, with a focus on SLA compliance, resolution quality, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Cembra Bank

Sep 2025 - May 2026 (8 months)

Provided customer assistance in the banking sector via email, phone, and chat. Managed administrative tasks and back office operations for the credit card department, including KYC document verification and AML checks.