Looking for a job

Roberta Godfrey

@robertagodfrey

Customer service representative at Raymour & Flanigan Call Center who handled phone and text inquiries while resolving customer issues.

United States

Message

What I'm looking for

I'm looking for a work-from-home customer service role where I can use my experience to help people and be a strong asset to a remote team.

At Raymour & Flanigan Call Center, I answered customer inquiries by phone while handling text- and message-based communications. I also resolved issues and answered questions about products and deliveries.

At Edible Arrangements Clay, NY, I managed day-to-day store operations and focused on the quality and presentation of fresh fruit arrangements. I handled customer concerns, supervised and trained the team, and managed supplies, inventory, and cash.

At Subway, Fulton, NY, I helped manage the store and served customers directly. I trained new hires in food preparation, safety, and customer service, and handled inventory and cash.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Raymour & Flanigan

Jan 2026 - May 2026 (4 months)

Served as a primary point of contact for customer inquiries in a high-volume call center environment. Managed dual support channels, providing prompt phone assistance while simultaneously managing text- and message-based customer communications.

Customer Service Phone Support Text Based Support Multichannel Support Time Management Teamwork Attention To Detail Multitasking Communication Skills Problem Solving

Manager

Edible Arrangements

Mar 2020 - Dec 2025 (5 years 9 months)

Managed day-to-day operations of the store, ensuring smooth operations and quality of fresh fruit arrangements. Supervised and trained the team, handled ordering supplies, inventory, and cash management, and prioritized customer satisfaction.

Customer Service Team Supervision Training Inventory Management Cash Management Quality Control Operations Management Problem Solving

Assistant Manager

Subway

Jan 2014 - Mar 2020 (6 years 2 months)

Helped manage the store while working directly with customers to ensure their sandwiches were made to their liking. Trained new hires on food preparation, safety, and customer service, and handled inventory and cash management.

Customer Service Training Food Preparation Safety Inventory Management Cash Management Teamwork Communication Skills