Zachery Pereira
@zacherypereira
Motivated professional with a strong background in customer service.
What I'm looking for
I am a motivated and dedicated professional with a strong background in customer service and management. My experience as a Floral Manager at Shaw’s allowed me to oversee operations, manage inventory, and handle customer inquiries effectively. I take pride in my ability to resolve issues efficiently and ensure a positive customer experience.
During my time at Shaw’s, I demonstrated leadership skills by managing team workflow and performing various computer tasks, including using Microsoft Excel for inventory management. I am eager to leverage my skills and experience in a remote customer service role, contributing to a dynamic team while continuing to develop my professional abilities.
Experience
Work history, roles, and key accomplishments
Floral Manager
Shaw’s
Jun 2024 - Jan 2025 (7 months)
Managed the floral department, overseeing operations, inventory, and daily tasks. Handled customer inquiries, resolved issues, and maintained department paperwork. Utilized Microsoft Excel for inventory and ordering, demonstrating leadership in managing team workflow.
General Duty/ Produce
Shaw’s
Jun 2020 - May 2024 (3 years 11 months)
Assisted customers with inquiries, concerns, and product selection, providing efficient and effective solutions. Answered phone calls and offered customer support. Ensured a positive customer experience through excellent communication and service.
Education
Degrees, certifications, and relevant coursework
Saint Raphael Academy
High school diploma, General Studies
2016 - 2020
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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