Open to opportunities

RJ R

@rjr

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Experienced Order Management and Sales Support professional with a global perspective.

Spain

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth.

With over 10 years of experience in order management and sales support, I have honed my skills in managing complex orders and supporting large accounts across international markets. My journey has taken me through various roles where I have collaborated with cross-functional teams to ensure timely order fulfillment and resolve operational challenges. My strong foundation in linguistics, combined with a passion for technology, allows me to approach problems with a solution-driven mindset.

Currently, as a Sales Support Specialist at Keysight Technologies, I manage order booking and fulfillment for major distributors across the Middle East, Africa, and Europe. My efforts have significantly improved customer satisfaction and reduced backlogs through effective communication with logistics and project teams. I take pride in delivering tailored training sessions that enhance the skills of Account Managers and Business Partners, ensuring accuracy in quotes and purchase orders.

Throughout my career, I have consistently exceeded performance targets and received accolades for my contributions, including the Customer Success Star Award at CA Technologies. I am committed to optimizing processes and delivering results in fast-paced environments, and I look forward to bringing my expertise to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Sales Support Specialist

Current

Keysight Technologies

Sep 2019 - Present (5 years 9 months)

Managed order booking and fulfillment for major distributors across the Middle East, Africa, and Europe. Collaborated with logistics and finance teams to resolve order issues and improve customer satisfaction. Delivered training to enhance quote accuracy and acted as backup team lead, overseeing operations and mentoring new hires.

Order Management ERP Systems Oracle Customer Relationship Management Team Leadership Logistics Coordination Data Analysis Problem Solving

Senior Customer Care Representative

CA Technologies

Jan 2015 - Jul 2018 (3 years 6 months)

Processed software licensing requests and generated additional revenue by identifying upsell opportunities. Collaborated with product teams to integrate licensing systems and conducted training sessions for cross-regional teams, consistently exceeding performance targets.

Software Licensing SAP Revenue Training Performance Management Cross Functional Collaboration Customer Support Process Improvement

Customer Care Representative

CA Technologies

Dec 2014 - Dec 2015 (1 year)

Provided customer assistance through various channels, triaging technical issues and ensuring timely resolution. Contributed to the launch of a community support platform that enhanced communication between engineers and partners.

Customer Support Technical Support Community Communication Skills

Technical Support Representative

Logitech

Sep 2013 - Jul 2014 (10 months)

Provided multilingual technical support for Logitech products, achieving high customer satisfaction ratings. Recognized as a Top Performer for exceptional resolution rates and customer feedback.

Technical Support Customer Satisfaction Problem Solving

Education

Degrees, certifications, and relevant coursework

Regents University

Master of Arts, International Relations

2011 - 2013

Completed a Master's degree in International Relations, focusing on global politics, international diplomacy, and the impact of globalization on international relations.

Université de Picardie Jules Verne

Bachelor of Arts, Foreign Languages

2008 - 2011

Earned a Bachelor's degree in Foreign Languages applied to Business, emphasizing the application of language skills in international business contexts.