Rizza Vicente

I am a dedicated customer service professional with progressive experience in digital operations, voice customer support, and chat advisory across major BPO companies. I have worked in roles at Concentrix, Teleperformance, and Sutherland Global Services, where I developed strong communication, problem-solving, and time-management abilities.

My background includes study at Sorsogon State University and the Polytechnic University of the Philippines pursuing BS Entrepreneurship, which underpins my service mindset with business awareness and creativity. I consistently apply flexibility and adaptability to meet changing operational needs and deliver positive customer outcomes.

I seek to contribute my skills in a growth-oriented team where I can continue improving service metrics, support quality, and take on new responsibilities that drive both customer satisfaction and personal career development.