Rizza Imee User

I've supported high-volume ecommerce operations at Il Makiage and Zinus, resolving customer issues, warranty claims, replacements, refunds, and order concerns across email, calls, chat, and seller portals.

At Il Makiage, I resolved 100+ daily customer inquiries during peak periods using Zowie and Magento, covering billing, subscriptions, cancellations, returns, address changes, and account issues. I reduced escalations through clear documentation and proactive communication.

At Zinus, I processed 200+ warranty claims monthly through Shopify and Excel, validated Tier 1 submissions, updated replacement orders through Walmart, Wayfair, and Amazon portals, and helped improve workflows and knowledge-base content.

Earlier at Modivcare, I handled 80+ daily calls scheduling non-emergency medical transportation, verified insurance eligibility, coordinated with patients and providers, and maintained HIPAA-compliant records. I bring strong written and oral communication, attention to detail, and dependable support across customer-facing and administrative work.