Open to opportunities

Adeola Familusi

@adeolafamilusi

Message

I resolve customer issues and streamline support operations across retail, e-commerce, and telecom.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support, virtual assistance, e-commerce, or sales role where I can resolve customer issues, improve service delivery, manage accurate records, and build lasting customer relationships.

I've supported customers at Purpuleville TikTok Shop, Medi Herb, Marad Emporium, and Toliblaze Telicom, handling inquiries, orders, payments, deliveries, and product recommendations across chat, phone, email, and social channels.

At Marad Emporium, I centralized feedback from in-person, social media, and online review channels, reducing customer response time by 50% through improved issue-resolution workflows.

I'm experienced in maintaining accurate customer and order records, managing product listings and inventory, coordinating with suppliers, and escalating complex issues when needed.

I bring a customer-first approach to virtual assistance, customer support, sales, and administrative work, with a focus on clear communication, timely follow-up, and strong customer relationships.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Assistant

Current

Purpuleville Tiktok Shop

Nov 2024 - Present (1 year 9 months)

Coordinate client requests, review order details, and communicate with clients via chat and social platforms. Troubleshoot order, payment, and delivery issues, and maintain accurate product listings and customer records.

Customer Relationship Management Order Processing Troubleshooting Social Media Support

Customer Service Representative

Medi Herb

Sep 2024 - Jan 2025 (4 months)

Managed client requests from inquiry to resolution, tracked order timelines, and provided professional support for women's health supplements. Maintained accurate records and communicated via phone, email, chat, and online channels.

Customer Relationship Management Order Tracking Troubleshooting CRM Systems Phone Support Email Support Chat Social Media Support

Customer Service Representative

Marad Emporium

Mar 2021 - Oct 2023 (2 years 7 months)

Assisted customers with inquiries about bags and fashion accessories, processed orders and returns, and promoted products through social media. Managed administrative tasks and maintained customer records.

Customer Relationship Management Order Processing Product Recommendations Social Media Support Administrative Support Data Entry

Sales Representative

Toliblaze Telicom

Sep 2017 - Nov 2019 (2 years 2 months)

Engaged with customers to promote products, processed orders, and recommended products based on customer needs. Maintained inventory records and built strong client relationships.

Sales Order Processing Customer Relationship Management Inventory Management