Rizki Nurul Annisa
@rizkinurulannisa
Customer Solution Specialist at PT CAPSUGEL INDONESIA – LONZA, managing orders from purchase order to delivery.
IndonesiaWhat I'm looking for
At PT CAPSUGEL INDONESIA – LONZA, I managed the order process from purchase order to delivery and acted as a liaison between customers and internal teams. I also addressed complaints and accounts receivable issues, prepared sales reports, and coordinated with site teams in other countries on imports.
Previously, I managed customer orders and new projects at PT BUKIT MURIA JAYA, including fulfillment, technical sales support, and accounts receivable follow-up. Earlier, I developed printing ink color formulations at PT WADAH MAKMUR ABADI and managed seminars and training modules for ATGMI, including ISO 12647-2 and ISO 2846.
Experience
Work history, roles, and key accomplishments
Customer Solution Specialist
PT Capsugel Indonesia - Lonza
Aug 2022 - Jun 2026 (3 years 10 months)
Managed the entire order process from purchase order to delivery, ensuring smooth and timely fulfillment. Acted as primary liaison between customers and internal teams, addressing complaints and accounts receivable issues.
Account Executive
PT Bukit Muria Jaya
Nov 2016 - May 2021 (4 years 6 months)
Managed existing orders and new projects for all customers, ensuring smooth execution and on-time delivery. Served as key point of contact between customers and internal production team, and handled customer complaints and technical sales support.
Color Matcher
PT Wadah Makmur Abadi
Jan 2012 - Dec 2016 (4 years 11 months)
Developed new formulations for printing ink colors to meet customer requirements. Conducted quality control checks for incoming raw materials used in printing ink production.
Project Manager
ATGMI
Jan 2011 - Dec 2012 (1 year 11 months)
Managed the preparation and execution of seminars focused on printing industry standards and ISO compliance. Created training modules for ATGMI seminars, including ISO 12647-2 and ISO 2846.
Team Member
FGD Event
Jan 2010 - Dec 2011 (1 year 11 months)
Participated as a team member for the Forum Grafika Digital event.
Customer Service Representative
Smart Printing
Jan 2009 - Dec 2010 (1 year 11 months)
Provided customer service support at Smart Printing.
Education
Degrees, certifications, and relevant coursework
Politeknik Negeri Jakarta
Diploma, Graphic Printing
2005 - 2008
Grade: 3.33
Pursued a diploma in Graphic Printing, achieving a GPA of 3.33.
28' Jakarta High School
High School Diploma, General Studies
2002 - 2004
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
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