At Maersk, I assisted with import and export shipments, documentation, and invoicing for ocean logistics operations. I also coordinated the Advance Transshipment Manifest process and handled shipment tracking and demurrage and detention billing.
I conducted KPI analysis and root cause investigations at Maersk, implementing corrective actions to improve shipment accuracy and service quality.
At Infosys BPM, I managed and reviewed 401(k) transactions and resolved complex customer escalations. I also served as a subject matter expert for process-related inquiries.
Earlier, I supported healthcare plan members at Sitel Philippines and handled inbound sales at Concentrix. My work included eligibility, benefits, billing, and claims inquiries, as well as account activations, upgrades, and payment issues.
