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Maria Teresa Frondozo

@mariateresafrondozo

International logistics and procurement operations specialist at IBM, preparing import clearance instructions and coordinating global shipments.

Philippines

Message

At IBM, I support international import and export shipment operations, primarily across Latin America, with backup support for EMEA and JAPAC. I review purchase-related documents and shipment paperwork, prepare Import Clearance Instructions, and coordinate submissions with customs brokers.

I monitor shipment progress and follow up with brokers and freight forwarders to support customs clearance and shipment release. When I find missing information or documentation discrepancies, I coordinate with stakeholders to obtain corrections and maintain accurate shipment records.

Since being promoted to Subject Matter Expert in July 2025, I’ve provided process guidance and support to colleagues. Earlier, at Concentrix, I handled healthcare insurance inquiries and supported providers with claim concerns; at Sutherland, I assisted customers with product, order, and account inquiries.

Experience

Work history, roles, and key accomplishments

Current

Process Delivery Specialist

Current

IBM

May 2022 - Present (4 years 6 months)

Support international import and export shipment operations across multiple global regions, primarily Latin America, with backup support for EMEA and JAPAC. Review purchase-related documents, commercial invoices, airway bills, bills of lading, packing lists, and other supporting shipment documentation for accuracy and completeness.

SAP Import export documentation Reviewing Purchase Orders Shipment Tracking Invoice Verification Customs broker liaison Freight Coordination Documentation discrepancy resolution Data Accuracy Records Management Stakeholder Follow up Administrative Support

Customer Service Specialist

Concentrix

Jun 2019 - Apr 2022 (2 years 10 months)

Handled healthcare insurance inquiries involving eligibility and benefits verification, claims, prior authorizations, and provider concerns. Reviewed member and insurance information to ensure accuracy and compliance with established procedures.

Health Insurance Eligibility Verification Benefits Verification Claims Processing Prior Authorizations Provider Support HIPAA compliance Customer Service

Customer Service Associate

Sutherland

Nov 2018 - Apr 2019 (5 months)

Assisted customers with product, order, and account-related inquiries. Provided accurate information and timely resolution of customer concerns while following established procedures.

Customer Service Order Management Account Management problem resolution