Joey Agustin

Executed high-accuracy shipment data management in CargoWise and performed technical verification of logistics documents. Coordinated with U.S. counterparts and managed end-to-end export shipments for Arconic.

Managed high-volume inbound calls, identifying root causes and resolving product and service issues. Expedited corrections and follow-ups to ensure full resolution and customer satisfaction.

Marketed and sold properties through advertising and sales initiatives while maintaining client relationships and advising on pricing and market trends.

Reviewed benefit requests, analyzed required data, and documented Pharmacy Benefit Management tasks to support accurate, compliant processing.

Supervised and coached team members to improve efficiency, streamline workflows, and meet daily production targets. Led a 102-member team and maintained high-quality data standards across accounts.

Validated billing clerks' data inputs to ensure accurate shipment and billing information. Compiled quality data and reports.

Processed Bills of Lading and followed SOPs to ensure accurate, compliant shipment instructions.

Bachelor of Science in Real Estate Management degree from Saint Paul School of Professional Studies from 2017 to 2020.

Associate of Science in Computer Technology degree from JE Mondejar Computer College from 2008 to 2010.