Odette Getaruelas

Optimized client time and priorities by managing calendars, driving communications and presentations, researching growth plans, and building rapport with the client’s network to support personal and professional goals.

Monitored shipments from origin to destination, responded to carrier queries, set up tracking for drivers, analyzed movement data and maintained trip records using Excel and Outlook to improve visibility and accuracy.

Handled customer transfer inquiries, complaints, and collections; reviewed customer documents and assisted with card payments and refunds to maintain transaction accuracy and customer satisfaction.

Responded to customer inquiries and complaints, conducted collection activities, and routed service desk calls while independently resolving issues to maintain service quality.

Managed end-to-end ocean import operations including ISF filing, customs document collection, coordination of deliveries, trucker negotiation, and invoice processing to ensure timely, cost-efficient shipments.

Completed an Associate in Information Technology at the University of Cebu between 2015 and 2016.

Attended secondary education at Pasay City South High School from 2010 to 2014.

Completed primary education at Badian Central School during 2009–2010.