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@odettegetaruelas
Customer-focused operations specialist skilled in logistics, client success, and customer service.
I am a customer-focused operations specialist with experience across logistics, virtual assistance, and customer care. I have managed end-to-end ocean import processes, coordinated deliveries, handled customs filing and invoice processing, and supported clients with calendar management and strategic planning to optimize their time and priorities.
I bring strong communication, shipment-tracking, and data-organization skills from roles in logistics firms and international customer care teams. I consistently drive measurable results by improving operational efficiency, negotiating cost-effective transport, and delivering high-quality client support.
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Work history, roles, and key accomplishments
Athena Executive Partner
Feb 2024 - May 2024 (3 months)
Optimized client time and priorities by managing calendars, driving communications and presentations, researching growth plans, and building rapport with the client’s network to support personal and professional goals.
My Freight Staff
Jul 2022 - Feb 2024 (1 year 7 months)
Monitored shipments from origin to destination, responded to carrier queries, set up tracking for drivers, analyzed movement data and maintained trip records using Excel and Outlook to improve visibility and accuracy.
WorldRemit Ltd
Oct 2019 - May 2022 (2 years 7 months)
Handled customer transfer inquiries, complaints, and collections; reviewed customer documents and assisted with card payments and refunds to maintain transaction accuracy and customer satisfaction.
Qualfon Philippines Inc.
Nov 2015 - Jun 2019 (3 years 7 months)
Responded to customer inquiries and complaints, conducted collection activities, and routed service desk calls while independently resolving issues to maintain service quality.
Efficient Logistics Inc
Managed end-to-end ocean import operations including ISF filing, customs document collection, coordination of deliveries, trucker negotiation, and invoice processing to ensure timely, cost-efficient shipments.
Degrees, certifications, and relevant coursework
Associate in Information Technology, Information Technology
2015 - 2016
Completed an Associate in Information Technology at the University of Cebu between 2015 and 2016.
High School Diploma, Secondary Education
2010 - 2014
Attended secondary education at Pasay City South High School from 2010 to 2014.
Primary School Certificate, Primary Education
2009 - 2010
Completed primary education at Badian Central School during 2009–2010.
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