Open to opportunities

Riya Nair

@riyanair

Message

Entry-level IT professional supporting applications and troubleshooting in fast-paced environments.

United States

Message

What I'm looking for

I’m looking for an entry-level IT/app support role where I can troubleshoot Windows issues, assist end users, document recurring problems, and deliver reliable, customer-focused technical help in healthcare or enterprise environments.

I’m an entry-level IT professional and recent Information Sciences and Technology graduate, focused on supporting software applications, troubleshooting technical issues, and helping end users succeed in fast-paced environments. I bring a strong foundation in Windows operating systems, application support, and problem resolution.

In my Pennsylvania State University internship, I provided technical support during the design and development of a web-based enhancement for the Finviz stock screening platform. I built and tested a pop-out feature for multiple intraday timeframes and collaborated with my team to gather requirements, test functionality, and refine features based on user needs.

I also led a routing application project using WIX and JavaScript, integrating Velo code, databases, and MapBoxAPI for app functionality. Across projects, I’ve designed user-friendly interfaces in Adobe XD, documented design decisions and workflows, and developed JavaScript-based applications—always with clear communication, careful documentation, and a dependable support mindset.

Experience

Work history, roles, and key accomplishments

Current

Support Associate - Customer Service

Current

McCaffrey’s

Dec 2024 - Present (1 year 7 months)

Provided front-line end-user support by resolving customer issues and answering questions. Operated POS and retail systems, troubleshooting transaction, login, and system errors, and documented recurring issues and resolutions.

end user support Customer Service POS systems Retail Systems Troubleshooting Transactional Errors Customer Issue Documentation

Sales Associate

Build-A-Bear Workshop

Jan 2022 - Aug 2022 (7 months)

Delivered user support while managing multiple customer requests and prioritizing tasks. Assisted customers with product configuration and resolved concerns using structured problem-solving.

Customer Support Prioritization Product Configuration Problem Solving

Sales Associate / Barista

Panera Bread

May 2021 - Aug 2021 (3 months)

Cross-trained across multiple systems and roles, emphasizing accuracy, time management, and rapid troubleshooting. Supported daily operations by resolving order, payment, and workflow issues and communicating clearly with team members.

Customer Service Cross Training Workflow Support

Career Data Analysis Intern

Pennsylvania State University

Mar 2024 - Present (2 years 4 months)

Provided technical support for a web-based enhancement to the Finviz stock screening platform. Built and tested a pop-out feature for viewing multiple intraday timeframes, and collaborated on requirements gathering and testing.

Technical Support Web Application Support Finviz Testing Requirements Gathering User Feedback

Dog Walk Routing Application

Pennsylvania State University

Sep 2023 - Present (2 years 10 months)

Led a team project to design and implement a routing application using WIX and JavaScript. Integrated Velo code, databases, and the MapBox API to support app functionality and data management.

wix JavaScript Velo By Wix Databases Mapbox Velo By WIX

Blood Glucose Monitoring Interface

Pennsylvania State University

Mar 2023 - Present (3 years 4 months)

Designed a user-friendly iOS and Apple Watch interface in Adobe XD using human-centered design principles. Documented design decisions and workflow processes to support project continuity.

Adobe XD Human Centered Design Apple Design Documentation Workflow Design

Application Development Projects

Pennsylvania State University Brandywine

Mar 2021 - Present (5 years 4 months)

Developed multiple JavaScript-based applications, including an ATM simulator, a student information system, and interactive games. Performed debugging, testing, and refinement of application logic.

JavaScript Debugging Testing Application Development