KS

Open to opportunities

Kenyonna Staples

@kenyonnastaples

Computer Science graduate focused on entry-level software and IT support, delivering reliable, user-first troubleshooting.

What I'm looking for

I’m looking for an entry-level software or IT support role where I can contribute quickly, troubleshoot confidently, and keep learning—applying my JavaScript/Python skills and event-driven mindset to help users and teams succeed.

I’m a Computer Science graduate with practical experience in JavaScript, Python, C/C++, and MySQL, and I enjoy turning requirements into working solutions. I’ve built engaging applications, including a point-and-click game in Game Maker Studio (GML) using event-driven programming and milestone planning.

In my Monmouth College AV Tech Crew role, I set up and tested audio-visual equipment for on-campus events using Windows-based control consoles. I proactively identified and resolved technical issues, coordinated with event organizers and teammates, and adjusted setups on the fly to avoid disruptions, while performing routine checks and maintenance using Windows diagnostic tools.

I also bring a strong customer-facing and problem-solving mindset from my Cashier/Customer Service experience at Michaels and Chuck E. Cheese. I focused on clear communication, accurate POS transactions, and fast issue resolution—skills I’m ready to apply in an entry-level software or IT support position where I can contribute quickly and keep growing through continuous skill development.

Experience

Work history, roles, and key accomplishments

MI

Current

Cashier / Customer Service

Current

Michaels

Sep 2024 - Present (1 year 9 months)

Provided customer-focused service by identifying needs and making product recommendations to improve satisfaction and reduce time spent finding items. Processed POS transactions accurately and consulted on custom frame designs, delivering projects on schedule with positive client feedback.

Customer Service Payment Processing Cash Handling Consultation Design Software Merchandising Quality Mounting & Framing

MC

AV Tech Crew

Monmouth College

Sep 2020 - May 2024 (3 years 8 months)

Set up and tested audio-visual equipment for on-campus events using Windows-based control consoles to prevent technical interruptions. Troubleshot issues proactively, coordinated timing with event teams, and adjusted setups on the fly to keep events on schedule.

Audio Visual event support Windows OS Troubleshooting Team Coordination Scheduling

CC

Cashier / Customer Service

Chuck E. Cheese

Jun 2023 - Apr 2024 (10 months)

Delivered prompt customer service by accurately processing POS transactions and reducing checkout errors to improve overall satisfaction. Handled cash drawer reconciliation, resolved concerns using clear communication, and supported guest engagement through organized game-area setup and sanitation compliance.

Customer Service Cash Handling Communication Team Collaboration Area Setup

Education

Degrees, certifications, and relevant coursework

MC

Monmouth College

Bachelor of Arts in Computer Science, Computer Science

2020 - 2024

Grade: GPA: 3.0/4.0

Earned a Bachelor of Arts in Computer Science at Monmouth College (2020–2024), with coursework in data structures, systems programming, database theory, and artificial intelligence. Took classes including JavaScript applications, C, SQL, and Racket.

Tech stack

Software and tools used professionally

MySQL

Gmail

Visual Studio

JavaScript

Python

Java

Windows

Visual Studio Code

SQL

Safe

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