Riya Mistry

I’m a client-focused banking and customer service professional with 4+ years of experience across financial services and retail environments. I build strong client relationships by identifying needs quickly and delivering tailored solutions that support both customer success and business growth.

In my current role as a Customer Service Associate, I deliver exceptional in-store service by assisting with transactions, order management, and issue resolution. I also engage customers proactively—recommending suitable products and services—and support digital tools and systems to enhance the customer experience.

Previously, as a Virtual Relationship Manager at HDFC Bank, I managed a portfolio of 500+ clients, consistently exceeding sales targets through cross-selling credit cards, loans, and insurance. I also promoted digital banking adoption by educating clients on online and mobile banking platforms, while maintaining accurate client records and ensuring compliance with banking policies.

Earlier, as a Deputy Manager at IndusInd Bank, I provided client-focused banking services, resolved inquiries to maintain high satisfaction, and supported growth through referrals and proactive outreach. Across roles, I stay committed to communication, risk awareness, and compliance—so every interaction is both helpful and dependable.