Prabitha Prakasan

I’m a customer-focused professional with over 3 years of experience in frontline client engagement, handling inquiries, and supporting administrative, operational, and transactional processes. I bring a detail-oriented approach to confidentiality, policy compliance, and client experience.

As a Field Sales Representative at President’s Choice Financial, I educated clients on product features and benefits, assessed customer needs through active listening, and provided recommendations backed by strong product knowledge. I consistently drove sales and brand awareness while maintaining exceptional customer service and confidentiality.

At The South Indian Bank Limited, I served as the first point of contact for clients, handling inquiries and complaints by phone, email, and in person. I processed deposits, withdrawals, bill payments, bank drafts, and account openings, ensuring accurate documentation and efficient resolution of issues.

I’m solution oriented and adaptable, skilled in guiding customers through processes, managing high-volume transactions, and prioritizing tasks to meet deadlines. From office administration to data verification and workflow coordination, I aim to make every interaction smooth, accurate, and professional.