Open to opportunities

Arjoo Pradhan

@arjoopradhan

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Customer Relationship and Operations Leader with 7 years of experience.

India

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What I'm looking for

I am looking for a role that values customer-centric strategies and offers opportunities for team leadership and operational excellence.

With over 7 years of experience in customer relationship management and operations, I have honed my skills in enhancing customer satisfaction and driving operational efficiency. My journey has taken me through various leadership roles, where I have successfully led teams, implemented CRM software, and developed strategies that prioritize customer engagement and loyalty.

At Samastha Living PVT LTD, I spearheaded a team of over 25 members across multiple residential sites, ensuring high service standards and effective communication. My efforts in building journey maps and implementing CRM automation tools have significantly improved customer engagement metrics, including a notable increase in NPS from 7.0 to 8.01. I am passionate about fostering a performance-driven culture and have successfully reduced operational attrition through targeted training and development initiatives.

My previous roles at Stayabode Ventures and ICICI Bank have further solidified my expertise in operations management, team leadership, and customer success strategies. I thrive in cross-functional environments and am committed to delivering exceptional customer experiences through data-driven insights and collaborative efforts.

Experience

Work history, roles, and key accomplishments

Senior Operations Manager

Samastha Living PVT LTD

Aug 2022 - Feb 2025 (2 years 6 months)

Led a 25+ member team across 30+ residential sites, ensuring high service standards and customer satisfaction. Managed customer lifecycle, implemented CRM automation tools, and streamlined communication workflows.

CRM Management Customer Journey Mapping Performance Management Team Leadership Cross Functional Collaboration SOP Development Program Management

Assistant Operations Manager

Stayabode Ventures PVT LTD

Feb 2020 - Jul 2022 (2 years 5 months)

Oversaw operations across 19 properties, managing onboarding, escalations, and CRM-based support. Elevated tenant satisfaction from 3.0 to 4.0 through enhanced service delivery.

Operations Management CRM SOP Development Service Delivery Cost Optimization Cross Functional Collaboration Customer Satisfaction

Community Manager

Stayabode Ventures PVT LTD

Feb 2018 - Jan 2020 (1 year 11 months)

Delivered frontline operational excellence; managed resident escalations, coordinated services, and ensured seamless day-to-day functionality across assigned properties. Boosted resident retention to 70% by initiating high-engagement community programs and reducing service response times.

Operational Excellence Escalation Management Customer Engagement Service Response Time Front Line Operations

Deputy Manager

ICICI Bank Ltd

May 2017 - Nov 2017 (6 months)

Managed customer acquisitions, existing customer relationships, and account management. Ensured day-to-day bank operations and customer KYC updating and bookkeeping.

Customer Acquisition Relationship Management Account Management Banking Operations KYC Bookkeeping Sales Target Achievement Customer Service Financial Operations Data Entry

Education

Degrees, certifications, and relevant coursework

SRM University

Bachelor of Business Administration, Marketing and Finance

Studied Marketing and Finance, gaining foundational knowledge in business principles and financial management. Focused on customer relationship management and operational strategies relevant to various industries.