Open to opportunities

Riya joshi

@riyajoshi

Message

I grow hotel partnerships, revenue, and customer travel experiences.

India

Message

What I'm looking for

I'm looking for a role where I can grow partner and client relationships, improve revenue and operational performance, and collaborate across teams to deliver stronger customer experiences.

At MakeMyTrip, I manage 500+ hotel partners, improving engagement, inventory accuracy, pricing, availability, and revenue performance across assigned regions.

I've also designed 100+ customized international travel itineraries at Pickyourtrail, using consultative selling and personalized recommendations to increase package conversions. I supported customers from inquiry through post-booking and resolved on-trip escalations with operations teams.

Previously at EaseMyTrip, I resolved 80+ customer queries daily, processing cancellations, refunds, and booking modifications while coordinating with airlines and internal teams.

I'm focused on B2B account management, hotel supply operations, CRM, partner onboarding, stakeholder management, and strategic problem-solving that strengthens client relationships and business growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive - Domestic Hotel Supply

Current

Makemytrip

Jan 2026 - Present (7 months)

Manage a portfolio of 500+ hotel partners, driving onboarding and relationship management. Monitor inventory, pricing, and availability, and collaborate with cross-functional teams to resolve operational issues and improve partner experience.

Account Management Inventory Management Pricing Partner Onboarding Stakeholder Management CRM Problem Solving

International Travel Consultant

Pickyourtrail

Feb 2025 - Dec 2025 (10 months)

Designed 100+ customized international travel itineraries and increased package conversions through consultative selling. Managed customer relationships from inquiry to post-booking support and handled on-trip escalations.

Travel Consulting Customer Relationship Management Consultative Selling itinerary planning Customer Support Operations Coordination

Flight Support Executive

EaseMyTrip

Apr 2024 - Nov 2024 (7 months)

Resolved 80+ customer queries daily via phone and email, processed cancellations, refunds, and booking modifications with high accuracy. Coordinated with airlines and internal departments for timely issue resolution.

Customer Support Cancellations Refunds Coordination