riya jain

I’m a Program Manager in the Founder’s Office at Cars24, where I blend AI and operations to drive measurable outcomes across acquisition, seller funnel performance, and customer experience. I’m focused on owning end-to-end workflows—from designing the underlying systems to improving performance with data-backed iteration.

In my current role, I designed an AI voice bot prompt that re-engaged 50K+ dormant leads at ~20% connect, reviving 8% of a dead pipeline. I also built an AI call-auditing system reviewing 100% of 12K+ monthly calls to replace manual sampling and surface CX breakdowns, then coached 50+ agents to improve pitch, handling, and conversion.

Beyond AI and CX, I’ve led operational leverage: owning org-wide bug tracking across app & website, triaging 300+ tickets, and automating the flagging pipeline to cut effort 60%. I owned the Elite seller funnel for premium ₹10L+ ASP cars, launched a corporate fleet supply channel from 0→1, and scaled procurement to ₹1Cr+ GMV month-on-month within 4 months—supported by P&L visibility and execution of 20+ cross-functional projects.

Before Cars24, I co-founded RK Jeweller, growing B2B revenue 2× in 6 months without fresh capital by diversifying 5+ channels, and launching a D2C Gen-Z vertical using social proof from 200+ customer reviews. Earlier, I worked as a Junior Writer at Hindustan Times, publishing 150+ articles and building 8 customer personas—experience that strengthened how I communicate insights clearly and act on customer needs.