Javin Chugani

Founding Member: EiR | Customer Acquisitions

Led people-cost and retention initiatives that drove INR 30 Cr in annualized cost optimization, built real-time cost forecasting integrated with Finance to enforce an INR 150 Cr FY25 cap, and reduced <1-year attrition by 60% through cohort journeys and succession mapping.

Founded a last-mile logistics startup during COVID, partnered with local vendors and negotiated pricing to achieve 20% net profitability for niche high-urgency deliveries.

Led EcoKarma's digital expansion as founding COO, opening new markets and securing B2B deals that generated INR 3L MRR with Maldives resort partnerships.

Launched and scaled a venture studio, incubating 3 verticals and doubling revenue; improved customer retention and NPS by 60% and led cross-functional growth sprints that increased SME signups by 15%.

Managed 350+ client demands achieving a 95% closure and customer satisfaction rate, streamlined sourcing to under 6 hours, and increased team productivity by 35% through workflow optimizations and data-driven resource cadence reports.

Completed the PGP in Technology & Business Management focusing on intersection of product, technology and business operations.

Completed a Post Graduate Certificate in Human Resource Management with emphasis on labour relations and HR practices.

Earned a Bachelor of Commerce (Corporate Secretaryship) covering corporate law, accounting, and secretarial practices.