At Blinkit, I own central program governance for in-store operations across 8 cities and 150–200 stores. I built SQL-based performance tracking and launched an item-picking pilot that improved the metric by 30% at critically underperforming stores.
I also designed a disruption-management framework with business operations and city teams, improving store-level efficiency by 10–15%. My root-cause analysis and targeted interventions for Store Order Fulfillment improved the metric by 0.4% Pan-India.
At ASTROTALK, I led partner and customer operations and owned the partner app strategy. I launched the Gemstone Commerce vertical on Shopify, ran conversion experiments that improved purchase conversion by up to 50%, and helped create support automations that reduced manual ticket load by up to 95%.
