Poushali Chakraborty

Handles end-to-end customer experience for Middle East and UK clientele, including calls, emails, and enquiry management. Manages client retention efforts and coordinates across internal teams to close queries within service timelines.

Managed guest relations and reservations, delivering smooth and professional booking experiences. Handled inbound enquiries, upselling of services, and ensured guests felt valued from first interaction.

Managed guest calls, arrivals/departures, and inter-department communication at a 619-key dual-complex property. Handled guest relations, escorting, and issue resolution; received a Leadership Award for service excellence.

Rotated across Front Office, Housekeeping, Food & Beverage Service, and Food Production. Built foundational knowledge of hotel service standards and cross-functional hospitality operations.

Supported coordination for political conventions, liaising with media personalities and event stakeholders.

Pursuing an MBA in Sales and Marketing, expected to complete in 2026.

Grade: 80%

Completed B.Sc. in Hotel and Hospitality Management with 80%.

Grade: 60%

Completed a major in Communicative English with 60%.

Grade: 63%

Completed ISC with 63%.

Grade: 64%

Completed ICSE with 64%.