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princy melchius

@princymelchius

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Experienced technical writer with a focus on impactful documentation.

India

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What I'm looking for

I seek challenging opportunities that allow me to innovate and collaborate while delivering high-quality documentation.

With over 20 years of rich experience in technical writing, I have honed my skills in creating clear, concise, and impactful content that empowers businesses. My journey has taken me through various roles, including Staff Technical Curriculum Developer and Global Training Lead at ServiceNow, where I developed innovative learning methods and led teams to enhance writing skills.

Throughout my career, I have successfully authored content for customer-facing knowledge bases, created user guides, and developed comprehensive documentation strategies. My commitment to quality and detail has been recognized through multiple awards, including the Heart and Hustle award for being a culture champion. I thrive in collaborative environments and am passionate about mentoring others to achieve excellence in documentation.

Experience

Work history, roles, and key accomplishments

Staff Technical Curriculum Developer

ServiceNow

Sep 2018 - Apr 2024 (5 years 7 months)

Led the development of technical curriculum and training materials, managing a team of writers to enhance documentation quality. Created user guides, online help files, and knowledge base content for over 3 million customers, ensuring adherence to industry standards and best practices.

Technical Writing Content Strategy Team Management User Guides DITA Adobe RoboHelp Process Optimization Training Development

Technical Lead, Documentation

Pega Systems Worldwide India Pvt. Ltd

Jun 2015 - Sep 2018 (3 years 3 months)

Oversaw documentation processes and led a team to improve content quality and delivery timelines. Developed comprehensive documentation strategies and authored various technical documents, enhancing user experience and product understanding.

Documentation Management Team Leadership Content Development Technical Writing Process Improvement Agile Methodologies

Software Technical Writer

GE India

Jan 2013 - Jun 2015 (2 years 5 months)

Created and maintained technical documentation for software products, providing training to product owners on documentation techniques. Recognized for excellence in training and documentation quality.

Technical Writing Training Content Review Communication Skills Quality Assurance Stakeholder Engagement

Technical Writer

JDA

Jun 2010 - May 2011 (11 months)

Developed user documentation and training materials for software applications, ensuring clarity and usability for end-users. Collaborated with cross-functional teams to gather requirements and improve documentation processes.

Documentation Technical Writing Cross Functional Collaboration Content Development Quality Control User Experience

Technical Writer

Tanla Solutions Ltd.

Apr 2007 - Dec 2007 (8 months)

Authored technical documentation and user guides for software products, focusing on clarity and user engagement. Worked closely with product teams to ensure accurate representation of features and functionalities.

Technical Writing User Guides Software Documentation Collaboration User Engagement Quality Assurance

Technical Writer

Surabhi Technologies

Aug 2004 - Feb 2007 (2 years 6 months)

Produced high-quality technical documentation and training materials for various software solutions, ensuring compliance with company standards and user needs.

Technical Writing Compliance Quality Control Software Documentation Communication Skills

Lab Instructor

Mount Carmel College

Jun 2001 - Jun 2004 (2 years 11 months)

Instructed students in laboratory settings, focusing on practical applications of theoretical concepts. Developed instructional materials and guided students in their learning processes.

Instructional Design Teaching Curriculum Development Communication Skills Mentoring