Preena Patel

I am an experienced technical writer who creates clear, accurate documentation, user guides, release notes, and developer-facing articles. I simplify complex technical concepts and collaborate closely with product, engineering, design, and support teams to produce effective materials.

In my current role I develop and maintain documentation for platforms including ServiceNow, Delinea, Tanium, and managed services, and I design flow diagrams and standardized templates to ensure consistency. I track documentation quality using metrics and produce newsletters to communicate updates.

My background includes contractual and full-time roles creating technical blogs for developer audiences, platform instructions, installation guides, and release notes, plus hands-on testing to validate documentation accuracy. I have freelance experience producing articles, blog posts, technical documents, and web content across topics like multicloud and network security.

I am proficient with tools and technologies such as Jira, Confluence, GitHub, Visual Studio, Zendesk, Gainsight, HTML, Markdown, Python, Canva, Microsoft Visio, and Snagit, and I hold several industry certifications that support my technical and content skills.