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Ritik User

@ritikuser4

Technical Support Engineer at GlobalLogic who resolved 300+ Adobe Experience Cloud issues and maintained 95% client satisfaction.

India

Message

At GlobalLogic Technologies Ltd., I resolved 300+ client-reported issues across Adobe Experience Cloud, including Adobe Target, AEP, Analytics, and Launch, maintaining 95% client satisfaction and meeting SLA commitments for accounts including Amazon, Microsoft, and Vanguard.

I diagnosed recurring synchronization bugs in Adobe Target campaign creation, fixing 10+ bugs and reducing client-reported setup failures by 20%. I also troubleshot AEP Web SDK and Adobe Launch integrations and supported P1/P2 escalations.

Previously, at Broadridge Financial Solutions, I supported production systems for financial transaction processing. I automated operational tasks with Shell scripts, monitored application health with Geneos, and worked with SQL and Oracle databases.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

GlobalLogic Technologies Ltd.

Mar 2025 - Jun 2026 (1 year 3 months)

Owned end-to-end resolution of 300+ client-reported issues across Adobe Experience Cloud, maintaining 95% client satisfaction and meeting SLA commitments for accounts including Amazon, Microsoft, and Vanguard. Served as primary technical point of contact for P1/P2 escalations, performing rapid triage and root cause analysis.

Production Support Engineer

Broadridge Financial Solutions

Aug 2022 - Jan 2025 (2 years 5 months)

Provided round-the-clock production support for financial transaction processing systems, managing incident response in high-stakes environments. Reduced MTTR by developing diagnostic runbooks and triage workflows, and automated operational tasks with Shell scripts, reducing manual intervention time by an estimated 30%.